In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how
Trends for In-Plants to Address in 2020 As we approach the end of the year it is worthwhile to consider the trends that we see this year and consider how we will address them. This is the first in a series of blogs examining these trends and how to plan for next year with these
Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 "The Next Generation Tactics and Strategies for In-Plant Service Providers" survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last
How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the
What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential
What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of WebCRD™ Web to print software. RSA is debuting WebCRD V11 in booth 4 at the Association of College and University Printers (ACUP) annual conference...
Two mistakes in-plants make in understanding their customer's experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of QDirect™ output management software. V5.4 of RSA's output management software is shipping now...
In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.
As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant and corporate print centers announces the availability of a new release of WebCRD™ Web to print software. V10.3 of RSA's in-plant Web to print software is shipping now...
How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case
WTP Relieves Pricing Pressure When it Enhances the Customer Experience Why Web to Print May or May Not Enhance Your Value and Customer's Experience- Part 2 This is the second article in a two-part series that talks about the role of Web to print in customer satisfaction, the perception of value, and the impact on
This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer's perception of value. Anyone not offering Web to print should realize that Web to print software can not
Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, "Software and Automation Trends in the In-Plant industry." One of the questions was
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant and corporate print centers will showcase new software releases in booth 436 at Print® 18 that will refresh digital production print workflows. Print will be held at McCormick Place South in Chicago, IL. September 30 - October 2, 2018...
OU to Discuss Dynamic Workflow Process on Print 18 In-plant Panel This is the third article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session I’m moderating on
Mike Lincoln Shares Four Ways Workflow is Like a Road Trip on Print 18 In-plant Panel. This is the second article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session I'm moderating on September 30th. The panel features in-plant leaders in Healthcare, Government and Higher Education.
Sanford Health to Discuss Workflow Streamlining Initiative in Print 18 Session This is the first article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session that I'll be moderating on September 30th. The panel features in-plant leaders in Healthcare, Government and Higher Education. Reducing or keeping costs low